Shipping policy

Shipping Policy

At LuxurySouq, every watch is carefully packaged and dispatched with the highest level of security to ensure it arrives in perfect condition.

UAE Delivery

We offer free shipping on all orders within the United Arab Emirates. Orders are dispatched within 1-2 business days and typically delivered within 2-4 business days depending on your location.

International Delivery

We ship to customers worldwide. International shipping rates are calculated at checkout based on your location and the value of the order. Delivery times typically range from 3-7 business days depending on the destination country and carrier.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in our shipping fees. LuxurySouq has no control over customs charges and cannot predict their amount. We recommend checking with your local customs authority before placing an order.

Packaging and Insurance

All timepieces are shipped in discreet, secure packaging with full insurance coverage for the declared value of the watch. A tracking number will be shared with you via WhatsApp and email once your order is dispatched.

Signature Required

Due to the value of our products, a signature is required upon delivery for all orders. Please ensure someone is available at the delivery address to receive the package.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via WhatsApp and email. You can use this to monitor your shipment in real time.

Delays

While we always aim to meet our estimated delivery windows, delays may occasionally occur due to customs processing, public holidays, or carrier disruptions. LuxurySouq is not liable for delays caused by third-party couriers or customs authorities.

For any shipping-related enquiries, please contact our team via WhatsApp or email.