At Luxury Souq Watches Trading, customer satisfaction and long-term trust remain a priority. Due to the nature, value, rarity, and market volatility of luxury timepieces, all returns, refunds, and exchanges are subject to the following policy.

By purchasing from Luxury Souq Watches Trading, the customer acknowledges and agrees to this Refund, Return & Exchange Policy in full.

1. General Return Eligibility

Return requests must be submitted within 48 hours of confirmed delivery.

All returned items must:

Remain in the exact condition as delivered
Be unworn and unused beyond reasonable inspection
Include all original accessories, boxes, certificates, manuals, tags, and protective materials
Not show signs of additional wear, damage, resizing, polishing, modification, tampering, or servicing after delivery

Luxury Souq Watches Trading reserves the right to reject any return that does not meet the above conditions. All returns are subject to authentication verification, serial number verification, movement inspection, condition assessment, anti-fraud review, and compliance approval. The final determination regarding acceptance, rejection, refund eligibility, or exchange approval shall remain solely at the discretion of Luxury Souq Watches Trading.

2. Non-Returnable / Non-Refundable Items

The following items are strictly non-returnable, non-refundable, and non-exchangeable:

Special orders
Reserved or sourced watches
Customer-requested inventory
Consignment watches
Watches priced above USD 300,000
Customised, resized, engraved, polished, modified, or altered watches
Watches showing signs of wear or use after delivery
Incomplete sets missing accessories, packaging, or documentation
Any transaction identified as high-risk, suspicious, or non-compliant

A “Special Order” includes any watch specifically sourced, reserved, procured, or secured upon customer request or supplier commitment. Special order status shall be communicated to the customer before payment confirmation. All deposits, reservation payments, sourcing fees, and advance payments relating to special orders are strictly non-refundable.

3. Exchanges

Exchange requests may be considered solely at the discretion of Luxury Souq Watches Trading. Approved exchanges may be subject to market price adjustments, restocking charges, transaction fee deductions, logistics costs, supplier-related costs, and currency conversion differences. Luxury Souq Watches Trading reserves the right to refuse any exchange request without obligation to provide justification.

4. International Returns

For international orders, customers remain fully responsible for return shipping, insurance, customs duties, taxes, import/export compliance, courier risks, and delivery tracking. Luxury Souq Watches Trading shall not be responsible for lost return shipments, customs seizures, courier delays, shipping damage, insurance limitations, or failed international delivery attempts. Customers are strongly advised to use insured shipping services with full tracking capabilities.

5. Refund Processing

Refunds shall only be processed after physical receipt of the returned item, successful inspection, authentication verification, management approval, and fraud/compliance clearance.

Where a refund request arises due to a voluntary customer cancellation, Luxury Souq Watches Trading reserves the right to deduct applicable payment gateway fees, banking charges, currency conversion losses, logistics costs, sourcing expenses, and administrative charges.

Where an order is cancelled due to non-availability, supplier withdrawal, or inability of Luxury Souq Watches Trading to fulfil the order, the customer shall be entitled to a full refund of the amount paid without deduction, unless otherwise agreed in writing.

Refunds shall generally be processed using the original payment method where reasonably possible. Processing timelines may vary depending on banking procedures, international transfer requirements, payment processor review, and compliance verification.

6. Market Value & Price Fluctuation

Luxury watches are subject to substantial international market fluctuations and supplier pricing changes. Luxury Souq Watches Trading reserves the right to reject return or exchange requests where market value has materially changed, supplier market conditions have shifted, inventory replacement becomes commercially unreasonable, or abnormal market volatility affects the transaction.

Nothing in this policy shall obligate Luxury Souq Watches Trading to absorb speculative market losses or pricing fluctuations.

7. Fraud Prevention & Verification

Luxury Souq Watches Trading maintains strict anti-fraud and authentication procedures. All watches sold are documented through serial number recording, movement verification, condition imaging, delivery documentation, and packaging verification.

Any attempt involving part swapping, counterfeit returns, unauthorised alterations, fraudulent disputes, chargeback abuse, false claims, or intentional misuse may result in refusal of refund or exchange, civil legal action, criminal complaint filings, and reporting to payment processors and law enforcement authorities.

8. Right to Refuse

Luxury Souq Watches Trading reserves the absolute right to refuse returns, reject exchanges, cancel transactions, decline refunds, suspend customers, or refuse future business where the Company reasonably believes abuse of policy has occurred, fraud risk exists, transaction irregularities are present, compliance concerns arise, or reputational/commercial risk exists.

9. Contact

For return, refund, or exchange inquiries, customers may contact Luxury Souq Watches Trading through the official communication channels provided on the Website.