Luxury Souq Watches Trading (“Luxury Souq”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our website, social media platforms, WhatsApp communications, payment links, direct transactions, and related services.

By accessing or using our website or services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

Full name
Phone number
Email address
Billing and shipping address
Nationality
Government-issued identification documents
Payment verification information
KYC documentation

Transaction Information

Purchase history
Watch inquiries
Payment records
Delivery confirmations
Return/refund history
Communication history

Technical Information

IP address
Browser type and device information
Cookies and website usage data
Website interaction analytics

Communication Information

WhatsApp conversations
Emails and customer support interactions
Social media messages
Voice notes or call recordings where legally permitted

2. How We Use Your Information

Your information may be used for processing transactions, verifying payments, fraud prevention, identity verification, order fulfilment, customer support, shipping and logistics, warranty and authentication purposes, compliance obligations, internal record keeping, legal and regulatory requirements, improving services, and marketing communications where permitted.

Luxury Souq Watches Trading reserves the right to conduct compliance reviews and fraud-risk assessments on transactions and customer accounts.

3. Payment & Security

Luxury Souq Watches Trading does not store full credit card information on its servers. Payments may be processed through third-party payment providers, banks, payment gateways, or financial institutions.

While reasonable security measures are implemented, no electronic transmission, website, or storage system can be guaranteed to be completely secure. Customers acknowledge and accept such inherent risks associated with internet-based transactions.

4. KYC, AML & Fraud Prevention

Luxury Souq Watches Trading reserves the right to request government-issued identification, proof of address, payment verification, cardholder verification, and additional compliance documentation for fraud prevention, anti-money laundering compliance, transaction verification, and security purposes.

The Company may suspend, delay, reject, or cancel transactions where suspicious, fraudulent, high-risk, or non-compliant activity is identified.

5. Information Sharing & Disclosure

Luxury Souq Watches Trading may share customer information where reasonably necessary with payment processors, banks, shipping providers, logistics partners, insurers, fraud prevention agencies, legal advisors, government authorities, regulatory authorities, and law enforcement agencies.

Information may also be disclosed where required by law, court order, regulatory request, fraud investigation, payment dispute, chargeback claim, or legal proceeding.

Luxury Souq Watches Trading does not sell personal customer data to third parties.

6. International Transfers

Customer information may be processed, transferred, or stored in jurisdictions outside the United Arab Emirates where required for payment processing, international shipping, logistics, fraud prevention, cloud storage, or operational purposes. By using the website and services, customers consent to such transfers where reasonably necessary.

7. Cookies & Website Analytics

The website may use cookies, tracking technologies, analytics tools, and advertising technologies to improve functionality, security, performance, marketing effectiveness, and customer experience. Customers may disable cookies through browser settings; however, certain website features may not function properly as a result.

8. Marketing Communications

Luxury Souq Watches Trading may send promotional offers, product updates, event invitations, marketing communications, and newsletters through email, WhatsApp, SMS, or social media platforms where permitted. Customers may request to opt out of marketing communications at any time.

9. Data Retention

Luxury Souq Watches Trading reserves the right to retain customer information, transaction records, verification documents, and communication history for as long as reasonably necessary for business operations, legal compliance, fraud prevention, dispute resolution, record keeping, and regulatory obligations.

10. Customer Responsibilities

Customers are responsible for ensuring submitted information is accurate, maintaining confidentiality of account credentials, safeguarding payment information, and notifying the Company regarding unauthorised activity or suspicious transactions.

11. Third-Party Links & Services

The website may contain links to third-party websites, applications, or services. Luxury Souq Watches Trading does not control and is not responsible for the privacy practices, policies, content, or security of third-party platforms. Customers access such third-party services at their own risk.

12. Limitation of Liability

To the maximum extent permitted under applicable law, Luxury Souq Watches Trading shall not be liable for unauthorised access, cyberattacks, data breaches, system interruptions, technical failures, third-party security incidents, or internet-related risks except where directly caused by the Company’s proven gross negligence or wilful misconduct.

13. Children’s Privacy

The website and services are not directed toward individuals under 18 years of age. Luxury Souq Watches Trading does not knowingly collect personal information from minors without appropriate legal consent.

14. Policy Updates

Luxury Souq Watches Trading reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions become effective upon publication on the website. Continued use of the website or services constitutes acceptance of the updated Privacy Policy.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from this Privacy Policy shall fall under the exclusive jurisdiction of the Courts of Dubai.

16. Contact

For privacy-related inquiries, requests, or concerns, customers may contact Luxury Souq Watches Trading through the official contact details provided on the website.